Supplemental Terms

Last updated: January 1, 2025

1. Scope

These Supplemental Terms apply in addition to the Nova Payments Terms of Service and govern specific aspects of our acquiring, banking, and payout services. In the event of conflict, these Supplemental Terms take precedence over the general Terms of Service with respect to the services they cover.

2. Acquiring Services

Payment processing services are provided through our network of licensed acquiring partners. Nova Payments acts as an intermediary connecting your business to the appropriate processor based on your industry, geography, and transaction profile.

• Approval of acquiring services is subject to underwriting review by the acquiring partner
• Transaction limits, reserve requirements, and rolling reserves may apply based on risk assessment
• Chargeback and dispute resolution follows the rules of the applicable card network
• You are responsible for PCI DSS compliance at the level appropriate to your transaction volume

3. Banking Services

Business accounts, IBANs, and related banking services are provided by regulated banking partners. Account terms, fees, and conditions are set by the issuing institution.

• Account opening is subject to the banking partner's KYC and due diligence requirements
• Funds held in partner bank accounts may be subject to applicable deposit protection schemes
• SWIFT, SEPA, and local payment rail availability depends on the partner and jurisdiction
• Nova Payments does not guarantee the solvency or performance of banking partners

4. Payout Services

Mass payout and disbursement services are provided through a combination of banking partners and licensed payment institutions.

• Payout delivery times vary by destination country, currency, and payment rail
• You are responsible for the accuracy of beneficiary information provided
• Failed payouts due to incorrect beneficiary details may incur return fees
• Sanctions screening is performed on all payout beneficiaries

5. FX and Currency Conversion

Foreign exchange services are provided on a spot basis. Rates are indicative until confirmed at the time of execution. We do not provide forward contracts, options, or other derivative FX products.

6. Prohibited Activities

In addition to the restrictions in our Terms of Service, the following activities are expressly prohibited across all services:

• Processing transactions for unlicensed gambling or gaming operations
• Transactions involving sanctioned countries, entities, or individuals
• Shell company structures designed to obscure beneficial ownership
• Any activity that would cause a banking partner to breach its regulatory obligations

7. Service Level

We aim to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. Banking partner system outages are beyond our control.

8. Contact

For questions about these Supplemental Terms, contact us at legal@novapayments.com.