Privacy Policy

Last updated: January 1, 2025

1. Introduction

Nova Payments Ltd ("Nova Payments," "we," "us") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Services.

2. Information We Collect

We collect the following categories of information:

• Identity information: Name, date of birth, nationality, government-issued ID documents of directors and beneficial owners
• Business information: Company name, registration number, jurisdiction, industry, business description, financial statements
• Contact information: Email address, phone number, business address
• Transaction data: Payment amounts, currencies, beneficiary details, timestamps
• Technical data: IP address, browser type, device information, usage patterns

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Services
• Conduct KYC/AML verification and ongoing monitoring
• Process transactions and communicate with banking partners
• Comply with legal and regulatory obligations
• Detect and prevent fraud or unauthorized activity
• Improve and develop our Services
• Communicate with you about your account and Services

4. Information Sharing

We may share your information with:

• Banking partners: To facilitate account opening, transactions, and compliance
• Regulatory authorities: As required by law, including for AML/CTF reporting
• Service providers: Third parties that assist in operating our platform, subject to confidentiality obligations
• Legal processes: In response to lawful requests, court orders, or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, access controls, and regular security assessments. While no system is completely secure, we take reasonable precautions to protect your data.

6. Data Retention

We retain your data for as long as your account is active and for a minimum of 7 years after account closure, as required by applicable anti-money laundering regulations. Transaction records may be retained longer where required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Request data portability

To exercise these rights, contact us at privacy@novapayments.com.

8. International Transfers

Your data may be transferred to and processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable.

9. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. For more details, see our cookie notice on the website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the platform. The "Last updated" date at the top indicates the most recent revision.

11. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@novapayments.com.